Australian Business Podcast Creating Standard Operating Procedures (SOPs) - Documenting Processes for Consistency
Aug 8, 2024
Discover the essential role of standard operating procedures in enhancing business consistency and productivity. Learn how to identify key processes, write effective SOPs, and implement them smoothly within your team. Dive into the tools for documenting workflows and the importance of structured onboarding to streamline training for new employees. The hosts also discuss measuring the impact of SOPs and ensuring ownership for continuous improvement. Tune in for insights that can transform your business operations!
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Design A Structured Onboarding Program
- Build onboarding SOPs that work for complete beginners and experienced hires alike.
- Use templates, automations and a structured multi-week training program before client work.
Prioritise Day-One Experience
- Make day one and week one exceptional with structured introductions and team lunches.
- Run internal training for a month before assigning client work to assess and fill skill gaps.
Document Career Progression Milestones
- Document performance review cadences and progression timelines clearly in SOPs.
- Trigger interventions if employees lag against expected 6/12/18 month milestones.