The Key to Satisfying Your Customers | Interview With Stephanie Linnartz, President, Marriott International

[1:09] - Why their recently announced Marriott Design Lab will drive innovation within the hospitality industry

[4:02] - How the company is focusing on ways to promote sustainability and create a positive impact

[9:35] - The impact that the pandemic has had on business travel habits

[17:30] - Why it takes more than data to deliver an exceptional guest experience