During today’s episode we talk about the common debate e-commerce founders have: Shopify or BigCommerce. In recent developments BigCommerce has made some polarizing changes to their services. The changes have alienated theme developers and price changes have alienated users. This has caused many users to move their business to Shopify.

We discuss this shift and compare Shopify and BigCommerce. We have both had experience with both sites so our conversation is more of a pro and con list.

The questions we answer today are:

Which site has the most capacity for products that require lots of options (ex: color choice).
Which site is most common (thus easier to work with for others)?
Which site makes managing orders easier.
Which site allows the best customer follow-up process.
Which site offers the best coupon or sale options to a customer.

Other topics we cover are:

What happened to BigCommerce’s business.
Why Shopify is so much bigger than BigCommerce.
Why check out conversation is a big plus for these sites.
BigCommerce’s theme changes and why it’s causing problems.
The pros of BigCommerce.
The pros of Shopify.

We tried to keep away from bashing these sites because both sites have their uses. It all depends on what an entrepreneur needs to do on their platform. So consider this episode as a weighing of the options. Go with whatever will best fit your product.

Resources Mentioned Today:

If you have any questions or anything you’d like us to discuss on the podcast please go to ecomcrew.com and fill out the contact form. Also we would really appreciate if you would leave us a review on iTunes. Thanks for listening!

Rolling Stone chief TV critic Alan Sepinwall & New York Post sports media columnist Andrew Marchand