Value-Driven Hospitality - Casey Lavin - Defining Hospitality

Incorporate company values and vision into daily operations and communications to foster a purpose-driven culture.

Conduct daily huddles or lineups where at least 51% of the time is dedicated to discussing cultural and philosophical topics. Share core value stories, celebrate achievements, and remind the team of the larger purpose behind their work.

Make orientation sessions meaningful by integrating the company’s vision, mission, and values, and end with a strong call to action, confirming the new hires' commitment.

Regularly conduct colleague engagement surveys to gauge alignment with company values and gather feedback on areas for improvement.

Develop tools like a “Daily Intentions Card” for employees to keep, which includes the company’s vision, mission, values, and daily intentions.

Encourage a mindset of intentionality where every action and decision is aligned with the company’s purpose.

Value-Driven Hospitality - Casey Lavin - Defining Hospitality - Episode # 184