Airline Weekly Lounge Podcast The Michael O'Leary Interview
Mar 29, 2024
Join Ryanair Group CEO Michael O'Leary as he discusses airline policies, customer service improvements, the baggage fee dilemma, and the evolution of social media in the airline industry. Explore his insights on Southwest Airlines' business model and revenue strategies.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 3min
Exploration of Airline Policies, Punctuality, and Customer Service Improvements
02:55 • 6min
The Baggage Fee Dilemma
08:49 • 9min
Comparing Ryanair's Bag Charging Model to Southwest's Low-Cost Approach
17:31 • 2min
Evolution of Social Media and Airline Strategy
19:36 • 12min