JJ Tang on Incident Management, Cold Emailing CEOs, and the Origins of Rootly

In this RedMonk conversation, JJ Tang, CEO of Rootly, chats with senior analyst Kelly Fitzpatrick about the evolving landscape of incident management, the significance of consistency over speed, and the impact of AI on business operations. Tang shares his career journey, from landing a job at IBM (involving cold emailing the CEO) to building incident management tools at Instacart, to starting Rootly with cofounder Quentin Rousseau. He focuses on the importance of technical skills, networking, and understanding customer needs. Tang also reflects on the challenges of running a startup during economic shifts and offers valuable advice for aspiring entrepreneurs.