Tom Goodwin - Digital transformation in the debt collection industry

Tom Goodwin is Head of Growth at the UK fintech startup Just, the enforcement market integrator who is driving innovation in the debt collection sector.

Debt collection is one of the industries which suffered a huge blow with the restrictions necessitated by Covid. Early on into the pandemic, however, Just got the idea of enabling part of the debt collection process to be done through a video call, and in January 2021, they won their court case which now allows this to happen.

In this episode, we talk more in-depth about the court ruling, the impact it is having and will have on the industry, and the general state of digital transformation in debt collection.


Links & mentions:

• fca.org.uk/news/press-releases/fca-launches-guidance-firms-fair-treatment-vulnerable-customers
• accountingweb.co.uk/tax/hmrc-policy/hmrc-receives-first-open-banking-payment
• justdebt.co.uk/whats-being-said/our-news/virtual-enforcement-decision
• linkedin.com/in/thomasgoodwin
• linkedin.com/company/just
• justdebt.co.uk