Getting The Most Out of Open-Source Events with Brian Proffitt
Oct 11, 2023
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Brian Proffitt, Senior Manager of Community Outreach at Red Hat’s OSPO, discusses the value of events for lead generation, testing positioning and messaging, and community-building efforts. He shares insights on measuring ROI, optimizing lead gen events, and maximizing the impact of community events. Proffitt emphasizes the importance of gathering live feedback, refining communication based on customer reactions at in-person interactions, and collaborating between events teams and marketing departments.
Measuring the ROI of community events is challenging, but Red Hat's Ospo team is working on creating metrics and tracking systems to justify expenses and encourage community participation.
Lead gen events target potential customers and partners, while non-lead gen events focus on community involvement, highlighting the importance of supporting community events for healthy open source ecosystems.
Deep dives
Importance of measuring ROI for community events
Measuring the return on investment (ROI) for community events is crucial, especially for companies new to open source. While interacting with communities and receiving feedback are valuable, companies often struggle to justify the expenses associated with community events. To address this challenge, Red Hat's Ospo team has started focusing on creating metrics and building systems for tracking and encouraging community interaction. They have implemented QR codes and landing pages to count downloads and gather geographic data, aiming to establish direct connections between events and community participation. The long-term goal is to facilitate conversations, collaboration, and involvement in open source projects.
Differentiating lead gen and non-lead gen events
Red Hat distinguishes between lead gen and non-lead gen events. Lead gen events specifically target potential customers, partners, and leads, aiming to generate business and establish relationships. Non-lead gen events, on the other hand, focus more on community involvement and do not necessarily bring immediate commercial benefits. Red Hat recognizes the importance of supporting community events, understanding that they foster community engagement and are vital for healthy open source ecosystems. However, they also recognize the need for tangible outcomes, as newer companies seek ways to measure the return on investment beyond community interactions.
Event metrics: traffic and feedback
When it comes to lead gen events, metrics such as number of leads and general traffic are commonly measured. Gathering leads and building a database of contacts is a primary and easily trackable metric. Additionally, analyzing general traffic and feedback from event attendees can provide valuable insights. For example, the types of questions asked or the level of interest in specific aspects of a product can help identify areas for improvement, guide further development, and strengthen relationships with the community.
Strategies for maximizing event impact
To make the most out of community events, Red Hat advises companies to have clear messaging aligned with their business goals. Engaging in conversations and adapting based on immediate feedback received from users and potential contributors is essential. Events provide an opportunity to test messaging and understand how it resonates with the target audience. Red Hat also recommends aligning the overall business strategy with open source practices to ensure a strong connection between the two. For smaller companies and open source startups, it is crucial to be prepared for conversations, adapt the messaging, and foster collaboration within the community.
Brian Proffitt is the Senior Manager of Community Outreach at Red Hat’s OSPO. In this episode, we connect at the Open Source Summit EU to discuss how Brian uses events to drive both lead generation and community-building efforts. Throughout our conversation, Brian describes how measuring the ROI of an event can be tricky and why it’s important to look at events as a long game strategy. We also discuss why events provide some of the most valuable feedback when testing your positioning and messaging, and what can be done to increase the odds that your events are successful and produce good outcomes.
Highlights:
I introduce Brian, who is the Senior Manager of Community Outreach at Red Hat’s OSPO as he joins me at the Open Source Summit EU (00:28)
How Brian categorizes the different types of events he attends and hosts (01:55)
The primary metric and objective for lead gen events, and what can be done to increase the odds that your lead gen events bear fruit (05:18)
Why events are such a valuable part of testing your positioning and messaging (09:14)
Brian delves into the value of community events and what the ROI for those looks like (12:50)
The strategy Brian employs for getting the most out of community events when ROI can be difficult to measure (15:40)
Brian shares why he feels that events are more of a long game strategy (23:24)
The advice that Brian would give to an open-source founder or start-up that is looking to get the most out of their events strategy (25:28)
The best ways to learn more and connect with Brian (31:34)