ServiceNow Rocks Q2; McDermott: 'AI Unlike Anything in Human History'

In today's Cloud Wars Minute, I spotlight the 30% surge in $20M+ customers as proof of ServiceNow’s enterprise momentum.

Highlights

00:48 — Let me briefly touch on some of the key numbers from ServiceNow in Q2. So, the top line there: Subscription revenue was up 22.5% to $3.11 billion. Big jump in total RPO, or Remaining Performance Obligation, up 29% to almost $24 billion. I want to point out, too, the subscription revenue growth in Q2 — 22.5% — that’s a big jump from the Q1 growth rate of 19.1%.

01:29 — Very nice acceleration by ServiceNow. Customers spending at least $20 million has gone up 30% year over year. ServiceNow has 528 customers spending at least $5 million with them in annual contract value. On the call, McDermott said: “People and AI together will create new business and new discoveries and will catalyze economic growth in every corner of the world.”

02:30 — It's too easy to fall into the trap of saying, “Oh, AI is going to wipe out a lot of jobs.” It’s also going to create incredible new opportunities. McDermott also said he was really focusing on this term of “AI work.” He said AI work is going to be cross-functional. He said this will lead to big changes in org charts — they’re going to be very different from how they were before.

03:28 —McDermott talked about the unique role that ServiceNow plays in the industry. It's not an applications company. It’s not an infrastructure company. It's an AI platform company. And it has found a way to be able to collaborate with almost all of the Cloud Wars Top 10 companies, and do so in a way, as McDermott likes to say, where for ServiceNow to win, no one else has to lose.

04:31 — So, bullishness out the ears McDermott on this earnings call. Not only is the company doing well, but more importantly, as he said over and over: “Our customers are doing well and doing things they were never able to do before.” So, heady times here in the Cloud Wars.

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