The Emergency Mind Podcast EP 104: Marcin Nazaruk PhD on Learning from Normal Work
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Jul 1, 2024 Award-winning expert Marcin Nazaruk discusses 'Learning from Normal Work' to improve safety and performance. Topics include psychology of safety, adaptability in work systems, changing mindsets, and handling crises. The podcast offers insights on enhancing communication through questioning techniques.
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Levels of Variability
- Work variability and adaptation exist at multiple levels, from individual tasks to team dynamics and organizational processes.
- Understanding these levels is crucial for system-wide learning and improvement.
Locked Door
- Dan Dworkis shares an anecdote about needing equipment stored behind a locked door during a holiday weekend.
- This highlights the disconnect between theoretical workflows and actual work practices in healthcare.
Mindset Shift
- Shift your mindset before applying new tools or techniques, as your mental model shapes what you observe.
- Experiential learning through simulations or guided debriefs can help facilitate this shift.