Steve O'Hear is Strategy VP at Zapp, one of the earliest quick commerce companies that bring snacks and groceries to your door.
In this episode we talk about:
- The complex supply chain that powers instant grocery services
- Opportunities for disabled people in the post-pandemic remote work environment
- The “make the moment or save the moment” problem solving of philosophy of Zapp
- Why they’re expanding from crisps and ice cream to luxury brands and electronics
- Why they limited discounts when rivals were “throwing money” at customers
- How quick commerce developed before the pandemic made it so popular
- The $200m Series B funding round that attracted Lewis Hamilton’s attention
- What’s inside the giant warehouse that keeps all Zapp’s stock
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