Why Do You Want A Service Level Agreement

Subscription software companies whose entire business model relies on availability of service have good reason to contract service guarantees. Enter the Service Level Agreement, an accompaniment to a Master Service Agreement that specifically outlines services provided, how these are measured, and issue resolution. Listen as Michael Curylo, an L.A.-based lawyer working at the intersection of technology and entertainment, tears down the SLA for customer data platform Tealium. As Curylo says, while these contracts aren’t always necessary, they can do things the MSA can’t do to protect both parties and ensure their business relationship functions as it should. Contract: https://tealium.com/terms/sla-addendum_v28feb2019/ and might refer to the master terms https://tealium.com/terms/MSA-Tealium_Terms_of_Service_Americas_v31MAR2020/ ​​​​About Law Insider: We’re all about contracts! Law Insider (https://www.lawinsider.com​​​​) is a subscription based contract database and resource center that helps over 250,000 lawyers and business owners draft and negotiate contracts more effectively. Join the Community We think drafting and negotiating contracts is one of the most important skills you can build as an attorney and business owner. Law Insider is committed to supporting our user community with the tools and resources to help build these skills. Where to Start Looking for sample contracts, clauses or defined terms? Create a Basic Access Account and try it out. Looking for educational videos, webinars and articles on drafting and negotiating best practices? Visit our resources center. Plans and Pricing Law Insider offers monthly, annual and team subscriptions. For full pricing and packaging details, visit our pricing page at lawinsider.com/pricing. Check out our on-demand webinars: https://www.lawinsider.com/resources/ ​​Check our our reviews on G2: https://bit.ly/3cbBCZ1​​​​ Check out our tutorials: https://support.lawinsider.com​ Follow Law Insider on Twitter: https://twitter.com/lawinsider​​​ Join the Law Insider Facebook Community: https://www.facebook.com/groups/lawin...

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