58 - AI's Impact on Telcos, MSPs, and Customer Service

AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business will determine the quality of experience your customers have and how effectively you differentiate your brand. This week’s conversation is taking Brendan into the history and development of AI, from Natural language processing (NLP) to Generative Pre-trained Transformers (GPT) and its applications in various industries. You will learn how businesses are focusing on new customer service tactics, using AI in B2C and B2B interactions to drive bottom-line growth. Blog/Resources: https://bit.ly/3rvqsb3 NBN Playbook: https://bit.ly/3PUbRQX Brendan Ritchie https://www.linkedin.com/in/brendanritchie/ Tim Warren https://www.linkedin.com/in/tswarren/ Ambit https://www.linkedin.com/company/ambit-ai/ Organisational Readiness: AI and GPT: https://www.ambit.ai/resources/organisational-readiness-ai-and-gpt

00:00:00 - The Marketing Power of AI 00:02:13 - Introducing Ambit: Customer Service with AI 00:03:01 - Finding the Right Business Idea 00:03:20 - The Rise of AI and Blockchain in Business 00:06:35 - The Definition of Artificial Intelligence and its Development 00:10:00 - The Evolution of Natural Language Processing 00:13:21 - The Rise of Generative AI 00:16:52 - The Viral Adoption of Chat GPT: Bigger than the Internet 00:20:16 - The Stunning Visuals and Advances in AI 00:23:40 - The Role of Engineers in Real-World Applications 00:26:56 - Creating Art in the Style of Nirvana 00:30:06 - The Cognitive Challenges in AI and Humans 00:33:13 - The Evolution of Cybersecurity Threats 00:36:29 - The Democratization of Skill Sets in the Job Market 00:39:42 - Coder Disruption and Industry Regulation 00:42:49 - The Importance of Regulation and Consumer Safety 00:45:50 - Automating documentation with chat GPT 00:49:02 - Sophisticated Support Mechanisms 00:52:17 - Chatbot Adoption in B2C and B2B Markets 00:55:26 - Where to Find Tim