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The Business English Podcast
Hostile Client or Customer Calls: Diffusion & Resolution • BEP 124
Mar 18, 2025
15:12
📺 Watch: https://youtu.be/pormH0Hssjs
🔗Blog: https://www.thebusinessenglishpodcast.com/blog-ep124
📥 Newsletter: https://www.energeticenglish.com/3MM
Tense client call got you sweating? This episode equips non-native professionals with polite, firm language to diffuse anger, resolve conflicts, and stay in control - featuring Charlie’s real-life turnaround. Unlock practical phrases, dodge common pitfalls, and bridge the gap to confidence. Level up with BEP Premium for exclusive advanced tips.
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🚀 Need more ADVANCED English, faster learning and more impressive speech?
⭐️ Check out The Business English Podcast Premium subscription here.
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🎙️ Professional Fluency Problems? Download our FREE eBook:
📖 Huge Fluency Improvements For Professionals
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💡 The Business English Podcast
DM: Instagram
Website: www.energeticenglish.com
Podcast: www.thebusinessenglishpodcast.com
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