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Tense client call got you sweating? This episode equips non-native professionals with polite, firm language to diffuse anger, resolve conflicts, and stay in control - featuring Charlie’s real-life turnaround. Unlock practical phrases, dodge common pitfalls, and bridge the gap to confidence. Level up with BEP Premium for exclusive advanced tips.
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⭐️ Check out The Business English Podcast Premium subscription here.
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💡 The Business English Podcast
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Website: www.energeticenglish.com
Podcast: www.thebusinessenglishpodcast.com