The ABCs of Being Customer-Centric: Boosting Your Business Transformation Success - Ep. 98

On this episode of The Chemical Show, Victoria Meyer takes us through the world of business transformation and the key factors that lead to success. With a staggering 70% of transformations failing to meet their objectives, Victoria believes that a clear vision and a customer-centric approach are critical. She breaks down different lenses, including the "easy to do business with" lens, and how feedback from stakeholders should be considered. Furthermore, Victoria Meyer emphasizes the importance of empathy, as understanding the experiences and values of employees, customers, and counterparts can lead to a more successful transformation. With her years of experience leading and advising companies, Meyer offers a unique perspective on achieving targeted results in business transformation.

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This is a great and interesting conversation, so tune in!  

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