The Customer Experience Podcast 150. Why Your Virtual Relationships Degrade Over Time w/ Dr. Nick Morgan
Jul 29, 2021
50:45
When we communicate virtually, we are using flattened, muted versions of ourselves. Little surprise, then, that virtual relationships degrade over time.
How do we overcome the impoverishment of the virtual world?
In this episode, I interview Dr. Nick Morgan, a communications coach and theorist, four-time author, and President at Public Words, about how virtual communication differs from in-person communication — and how that affects our relationships.
Nick also talked with me about:
- What the underlying psychology says about virtual communication
- How to communicate emotional clarity in video
- What it means that every mistake is permanent virtually
- Why we should augment, rather than dampen, our emotions on screen
- How to maintain a virtual relationship
Check out these resources we mentioned during the podcast:
- Dr Nick Morgan on LinkedIn
- Dr Nick Morgan on Twitter
- Books by Nick Morgan
- Public Words
- HubSpot
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.
How do we overcome the impoverishment of the virtual world?
In this episode, I interview Dr. Nick Morgan, a communications coach and theorist, four-time author, and President at Public Words, about how virtual communication differs from in-person communication — and how that affects our relationships.
Nick also talked with me about:
- What the underlying psychology says about virtual communication
- How to communicate emotional clarity in video
- What it means that every mistake is permanent virtually
- Why we should augment, rather than dampen, our emotions on screen
- How to maintain a virtual relationship
Check out these resources we mentioned during the podcast:
- Dr Nick Morgan on LinkedIn
- Dr Nick Morgan on Twitter
- Books by Nick Morgan
- Public Words
- HubSpot
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.