Creating Superfans cover image

Creating Superfans

10 Often-Overlooked CX Opportunities Hiding in Plain Sight

Nov 14, 2023
Learn how to exceed customer expectations and create memorable moments by adding little extra things. Discover 10 fun ways to sprinkle a brand's magic into various experiences, including making the Wi-Fi information relevant and creating unique voicemails.
28:42

Podcast summary created with Snipd AI

Quick takeaways

  • Making the Wi-Fi network name and password relevant to the brand can enhance the customer's experience.
  • Using an entertaining voicemail message can turn a typically neutral experience into a memorable one for callers.

Deep dives

Opportunity to Elevate Wi-Fi Information

One overlooked CX opportunity is to make the Wi-Fi network name and password something relevant to your brand, instead of using random letters or numbers. This small change can make a positive impact on the customer's experience.

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