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The Hustle Daily Show

Shocker: The Walgreens/CVS anti-theft lockers are backfiring

Jan 16, 2025
Walgreens' CEO admits that their anti-theft lockers are hurting sales, as locking up items leads to customer frustrations and a noticeable decline in purchases. The discussion includes how this strategy could shift retailers towards more subscription services to improve convenience. Meanwhile, Coors Light rebrands to Mondays Light, and Delta Airlines tightens its lounge access rules. The conversation also touches on the growing shrink crisis and the ongoing struggles retailers face in balancing security with customer satisfaction.
15:47

Podcast summary created with Snipd AI

Quick takeaways

  • Walgreens' CEO acknowledged that anti-theft lockers have negatively impacted sales by frustrating customers and increasing cart abandonment rates.
  • A shift towards decentralized social media platforms showcases users' growing desire for autonomy and community-driven online interactions.

Deep dives

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