Drew Breaux, the director of marketing at Growth Tools, shares insights on defining best-fit clients to enhance lead quality. He explains how to survey existing clients and analyze feedback from your biggest fans. By distilling emotions into a two-part profile, businesses can refine their marketing strategies. Drew emphasizes the importance of tailoring messaging for specific audiences and improving team morale through client testimonials. He also discusses using targeted campaigns to engage ideal clients, especially during challenging times.
Defining a best fit client profile through client surveys enhances marketing efforts and drives significant revenue growth.
Understanding clients' emotional journeys is crucial for crafting targeted messaging that resonates with potential prospects.
Deep dives
Defining the Best Fit Client Profile
The creation of a best fit client profile is crucial for targeting the right audience in marketing efforts. It involves identifying the characteristics of the most ideal clients—those who express willingness to pay more, refer others, and achieve significant results. By analyzing existing client data, insights such as demographic information, revenue, and pain points are gathered, which can help tailor messaging and positioning. This process also aids in understanding clients’ perceptions of the service offered, ultimately refining marketing strategies to attract similar prospects.
Impact on Lead Quality and Sales Conversion
Developing the best fit client profile significantly enhances the quality of leads entering the sales funnel. Post-implementation, there was an increase in the conversion rate of bookings to sales qualified leads (SQLs), going from around 14% to nearly 20%. This uptick in SQLs translates into substantial revenue growth, with estimates suggesting a potential increase of over $1.5 million annually based on improved client targeting and messaging. Simple adjustments, such as changing application form questions informed by the profile, have contributed to this surge in lead quality and conversions.
Survey Insights and Emotional Drivers
The best fit client profile process begins with conducting client surveys, which uncover critical insights about target audiences. Questions should focus on emotional responses before and after utilizing the service, allowing businesses to map out clients' journeys and reveal their core challenges. Emotions such as feeling overwhelmed before the service and gaining confidence afterward provide powerful messaging cues for marketing materials. By concentrating on the language customers use to describe their needs, marketers can create content that resonates deeply with potential clients.
Utilizing the Best Fit Client Profile for Marketing Strategies
Once the best fit client profile has been established, it can be immediately applied across various marketing channels for tangible results. The profile serves as a reference for refining email subject lines, advertising campaigns, and overall communication strategies, ensuring they speak directly to the ideal audience. For example, directly addressing the target persona in email campaigns led to improved open and click-through rates. By consistently leveraging insights from the profile, businesses can adapt their strategies in response to fluctuating market conditions and maintain steady client acquisition.
Defining who are best fit client is has moved the needle in a significant way.
In this episode I interview Drew Breaux, the Growth Tools director of marketing. And he outlines the process he uses to do this.
High level outline:
1. Survey existing clients
2. Study results of biggest fans
3. Pull out before / after emotions
4. Write the 2 part BFC profile
5 immediately update website and marketing assets to attract more BFCs
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