Far too many customer care centers still rely on antiquated 800-numbers for customer engagement. It’s time to rethink your care organization and transform it from a cost center to a profit center.
Nick Nunes, Social Media Director at BMO, joins me for a look at modern customer care. Plus, we share some CX examples — good and bad — for your listening enjoyment.
Nick Nunes is a classically-trained PR strategist and marketer who found his true calling in the digital world. Follow him on Twitter: twitter.com/NickNCanada or LinkedIn: www.linkedin.com/in/nicknunes/
The Copernican Shift