On this episode of the podcast Brent and Banoo are the ones in the hot seat! This live recording from our LinkedIn Live series, “Navigating the Path Forward”, tackles the key trends shaping 2023 and how people, process and technology optimization can future-proof your professional services business. Brent and Banoo are joined by Charles Gustine, Kantata’s Brand Evangelist, who digs into some of the key analyst predictions and research for 2023 and asks them questions based on those insights.
Some of the topics covered include:
- The biggest challenges PS firms are grappling with right now
- Adaptive leadership
- Optimizing the experience and lifetime value of customers and employees
- Find friction points, measure relentlessly, improve what you measure
- Aligning IT spending with business priorities
- Achieving healthy transparency
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The Professional Services Pursuit