CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive.
In this session, we consider the options for integrating Microsoft Teams with the contact Centre, discussing:
- The benefits of a Microsoft Teams contact centre integration
- The models that contact centre can harness when migrating their contact centre to Teams
- What differentiates Enghouse's approach?
- How a Microsoft Teams integration helps to future-proof the contact centre and broader business
