Examining Our Collective Relationship With AI - a Conversation With Venessa Paech
Feb 6, 2023
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Venessa Paech, an online community strategist with over 25 years of experience, joins the hosts to discuss the evolving role of AI in our digital experiences and its impact on online communities. They explore the challenges of automation, ethics, and potential positive applications of AI. The podcast also addresses the underrepresentation of community management as a discipline and provides recommendations for further reading on the topic.
The evolving role of AI in digital experiences necessitates a recontextualization that prioritizes human work and core community protocols.
The intersection of AI and community management requires a nuanced understanding of power, relations, and politics in the AI and community space.
Deep dives
The Evolution of ACM and the Launch of All Things in Moderation
Vanessa Paik discusses the development of the online community managers network, which has grown into a formal organization that focuses on training and supporting community managers. The organization aims to promote the legitimacy and visibility of community management, particularly in the context of the 21st century digital social environments. Furthermore, Vanessa introduces the upcoming All Things in Moderation conference, which aims to delve deep into the complexities and nuances of moderation and governance in online communities. The conference will bring together moderation practitioners, researchers, policymakers, and anyone interested in trust, safety, and moderation practices.
Vanessa Paik's Journey in Community Management and Pursuit of a PhD
Vanessa shares her journey in community management, starting with the establishment of the online community managers network and the launch of the swarm conference. She discusses the organization's transition into a more formal establishment focused on training and supporting community managers. Additionally, Vanessa talks about her pursuit of a PhD studying AI in communities and the intersections of community management practice.
AI and Community: Frustration and the Role of Power
Vanessa highlights her interest in the intersection of AI and community management, which was borne out of frustration with the increasing presence of algorithms and automation in community spaces. She discusses the need to shift the focus from individualized understandings of AI to viewing it as an assemblage of various components within the broader socio-technical system. Vanessa also addresses the emerging emphasis on power, power relations, and politics in the AI and community space.
Hopeful Applications of AI and Community Practices
Vanessa expresses her hope in the positive applications of AI in various fields, including medicine and science. She emphasizes the importance of approaching AI with hope and the need to consider ways in which AI can alleviate burden or harm. Additionally, Vanessa discusses the agency and autonomy needed in community management practices and the role of community professionals in helping shape the AI-space in a cooperative manner, while prioritizing community principles and protocols.
Venessa Paech is an internationally regarded online community strategist with over 25 years of experience building community online. Venessa is also a PhD candidate studying the intersection of AI and community, and a global authority on communities and community management. In the first Cohere episode of 2023, Venessa joins Bill Johnston and Dr. Lauren Vargas to discuss the quickly evolving role of AI in our digital experiences, how AI is currently playing a role in online communities, and what the future may hold regarding our collective relationship with AI. Key Quote: "It's still a relationship business. It's just we now have relationships with tools and machines in a new way: in a more anthropomorphized way and in ways that mimic our own thinking and behavior sufficiently that we do need to recontextualize them. So how do we do that in a way that still prioritizes and centers the human work of what we're doing and brings us to those core community protocols of: How are we building a healthy, thriving, constructive space for constituents? is it accessible? Is it productive in meaningful ways? Is it relevant? And honoring the context, always honoring our context, which is one of the biggest problems we do see with so many different sorts of automated and or AI tools, is they tend to flatten and standardize context because that is how they operate. … But for community, which is typically a smaller, more intimate, and more nuanced sort of cluster of relations and ties, that does not work.” Resources From This Episode: All things In Moderation Conference: SWARM (Australia’s Community Management Conference): Australian Community Managers: Books: by Kate Crawford by Carrie Melissa Jones and Charles Vogl by Howard Rheingold by Adrian Speyer by Howard Rheingold Venessa’s scholarship: Where to find Venessa:
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