What does it really mean to be obsessed with serving your customers? How can we balance mission and vision to build great products? In this episode of Product Momentum, ITX product leader Matt Bush joins Sean in a lively conversation with Esteban Contreras, a Senior Director of Product Management at Hootsuite. Like many so organizations in the space, Hootsuite deftly adapted to a pandemic-driven business climate to continue serving customers from a fully remote work environment. Esteban shares how celebration and culture were key to this process.

Some customers seem less concerned with the long-term vision of your product. Even product teams sometimes struggle to grasp their long-term goals when they don’t know the path for getting there. For some, Esteban adds, “A successful day simply means getting out of work on time.” And that’s why mission is so important. Mission explains why we exist in the first place. It is our north star that gives meaning to our work. Along with culture, mission motivates employees to do more than the minimum.

Listen in to catch more from Esteban Contreras; learn about his unique entrance into product management and cool ways to celebrate activities that are integral to customer success.

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