Up Next In Commerce Creating the Best Customer Experience With Michael Bair, SVP of Customer Experience at FIGS
Oct 25, 2022
38:34
What is the recipe for exceptional customer experiences? Michael Bair, SVP of Customer Experience at FIGS, thinks the ingredients to create the best experiences is by listening to the customer, speaking the customer’s language, and asking for opinions. Listen in to hear more about Michael’s strategy for building the right team to ensure customer experience success.
Tune in to learn:
- How do you know if you have a good customer experience? (2:15)
- Optimizing your team in an uncertain time (7:30)
- The north star metrics Michael pays attention to (12:30)
- Why using customer language is important (18:30)
- Why personalization is about being a product expert (24:25)
- What to pay attention to moving forward (38:00)
Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Learn more at http://www.salesforce.com/commerce
Mission.org is a media studio producing content for world-class clients. Learn more at http://www.mission.org.