Keys To The Shop : Equipping Coffee Shop Leaders 186 : Interviews from Coffee Fest PNW, Tacoma, WA
Growing and learning from the experiences of others is what this show is all about. A lot of growth and learning happened this past weekend in Tacoma during the Coffee Fest PNW trade show where I was able to record three interviews with people I met during my seminars.
In order of appearance we will be hearing from:
Scott Palmer who, along with his wife Alana is opening Palmer House in Grand Rapids, MI in the Spring of 2020.
Next we talk with Kristine McRae who owns Bering Tea and Coffee in Nome Alaska.
Finally we wrap up with Stephanie Kayser, Director Operations for Dalina in Vancouver, BC, Canada.
All three of of these interviews offer unique insights that will help and encourage you in your coffee journey and it was a joy to get to meet them and hear their stories.
Some of the things we will learn about are:
- Building a shop to truly serve the customer
- Listening to your staff
- Having empathy and the big picture in mind
- The importance of communication and constant learning
Expect another one of these Coffee Fest interview episodes next time for Coffee fest NYC. This time with even more interviews and tons of value.
Links:
Recommended past episodes:
079 : Interviews from Coffee Fest Baltimore 2018
142 : Entrepreneur Interviews from Coffee Fest NYC! 2019
157 : Four from the Floor : Interviews from Coffee Fest Indianapolis 2019
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