Restaurant Unstoppable with Eric Cacciatore 497: Slowing Down to Speed Up with Martha Lucius
Hailing form Baltimore, MD, Martha Lucius got her start in Washington, DC as a server after graduating college. 9 year later she opened a bakery and cafe. That bakery went strong for 18 years, before Lucius decided to create her own business, www.marthalucious.com, where she mentors restaurant owners through online programs, strategy calls, and on site consulting.
Show notes… Favorite Success Quote or Mantra:
"Some people dream it. Other people do it."
In this episode, we discuss:
- How being a server helps you be a better person.
- Building a community in your establishments and infusing that into your company culture.
- 2013 become a consulting, her path to creating that vision come to life.
- Working under her mentor helped her understand the breath of her job now. Making sure she was present and setting up for when she wasn't there.
- How slow to speed up, is successful.
Today's Sponsor
Sourcery allows you to streamline and digitize your entire Accounts Payable operation. Digital invoicing, backed with human verification, will save you countless hours of work and increase AP accuracy. Say goodbye to your file cabinets and enter the digital world.
Kabbage. Apply for up to 250,000 of funding through Kabbage, and you'll get a $50 e-gift card when you quality. Get started!
Knowledge bombs- Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Slow down to speed up.
- What is your biggest weakness?
- Getting too excited about what is happening. Staying focused first.
- What's one question you ask or thing you look for during an interview?
- I really get into what was your favorite job, why did you like it, and who was your boss?
- What's a current challenge? How are you dealing with it?
- Hiring & Staffing.
- Share one code of conduct or behavior you teach your team.
- Be intellectually curious. And also, having a code of etiquette and also
- What is one uncommon standard of service you teach your staff?
- Being polite and very positive was something that wasn't very common, but it's essential. You need to be tuned in and turned on to positive.
- What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM
- What's one piece of technology you've adopted in your restaurant and how has it influence operations?
- Shopkeep
- Homebase
- Quickbooks
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Get rid of chaos
- Reset
- Slow down to speed up
martha@marthalucious.com
(410) 963-6441
Thanks for Listening!Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below!
If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.
Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.
And finally, don't forget to subscribe to the show on iTunes to get automatic updates.
Huge thanks to Martha for joining me for another awesome episode. Until next time!