Product Talk GoodRx Fmr VP of Product on Leading and Thriving as a Product Leader in the Age of AI
Dec 8, 2025
Sandy Huang, a seasoned product leader with over 20 years of experience, including roles at Amazon and GoodRx, shares her insights on thriving in the AI era. She emphasizes the importance of 'people sense'—understanding customers and influencing teams. Sandy discusses time-boxed discovery to enhance delivery speed and execution strategies like ownership and accountability. She highlights the value of non-technical PMs in leveraging logic and customer focus, and predicts that sound judgment will become a critical trait for product leaders as AI evolves.
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People Are The Product
- Product work is fundamentally about people; great PMs must be deeply attuned to human behavior.
- Sandy Huang calls this "people sense" and says it underpins product-market fit and influence.
Practice Customer Proximity
- Stay close to customers: sit on sales calls, usability tests, and dogfood your product to surface friction.
- Predict outcomes for experiments and then review your predictions to sharpen judgment over time.
Study Behavior And Critique Often
- Critique products regularly and debate pros and cons with peers to strengthen product judgment.
- Study psychology, sociology, and behavioral economics to recognize recurring human patterns.
