The Customer Success Pro Podcast Top Mistakes to Avoid as a Customer Success Leader
Aug 20, 2025
Explore the pitfalls customer success leaders often face and discover effective strategies to avoid them. Learn how aligning success with revenue can transform your approach. Anika Zubair emphasizes the importance of building strong teams and defining measurable success metrics. She shares personal insights on delegation and coaching to empower performance. The conversation wraps up with the need for leaders to reflect on their practices and enhance their effectiveness in driving exceptional customer experiences.
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Leadership Is System Building
- Leading CS now means building systems, not doing individual CSM work.
- Treat leadership as enabling scale rather than being a super CSM every day.
Delegate Instead Of Micromanage
- Stop staying deep in the weeds and delegate repeatable tasks to your team.
- Empower your team to own work so you can focus on leading, not firefighting.
Tie CS Work To Revenue
- Start tracking how CS activities impact revenue, not just NPS or churn risk.
- Report outputs and themes that prove CS protects and grows company revenue.