Tech Talks Finance Is The 100% Sector: Why AI Can’t Replace the Human in Fintech’s Final Mile
Oct 31, 2025
Richard Winston, Global Financial Services leader at Slalom, dives into the dynamic world of fintech and payments innovation. He explains why human validation is essential despite AI's capabilities, highlighting the challenges of AI hallucinations that could lead to payment failures. Richard discusses how Millennials and Gen Z are driving banks to enhance their digital experiences, emphasizing the demand for real-time access and convenience. The conversation also touches on the importance of compliance and the role of technology in reducing friction in payments.
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Banking Is 100% Business
- Banking must be treated as a 100% business where outcomes are certain and compliant every time.
- AI cannot replace the requirement for guaranteed, auditable fund movement in regulated finance.
A Decade At Money20/20
- Richard Winston has attended Money20/20 Las Vegas about ten times since 2014.
- He notes the show grew from a small fintech gathering to a major forum attracting banks and large institutions.
Focus Keeps The Conference Valuable
- Money20/20 stays tightly focused on money movement and payments, which preserves high-quality, relevant content.
- That focus differentiates it from broader tech conferences like AWS re:Invent.