The sales to customer success transition within B2B SaaS w/ Dave Duke, MetaCX

Jay joins Dave Duke of MetaCX around how customer success teams can examine the transition between sales and customer success.

• There needs to be a strategic conversation that continues as the deal is closing with our sales team
• A joint success plan can be a way to help create a smooth transition - keeping the customer and their outcomes at the forefront
• Need to eliminate duplicate Information and create one continuous conversation with the customer

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.

Learn more at https://customerimperative.com/

Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach