S07 EP01: Optimizing of the Post-Purchase Experience you Deliver to Your Customers w/ Andrew Chan

On today’s episode, Kunle is joined by Andrew Chan, Co-Founder of AfterShip, a Hong Kong-based company offering detailed shipment tracking through a SaaS model that enhances customer experience post-purchase.

“Where is my order?” It’s such an infuriating question, isn’t it? Don’t worry, you’re not the only brand receiving that question from your customers. If only your customers could see their order status in detail and receive updates about their purchase to avoid answering repetitive questions and upsetting their post-purchase experience.

The wait is over because AfterShip exists to ease your woes and satisfy your customers’ post-purchase experience. With a detailed tracking app via SaaS model, you can effectively and proactively communicate with your customers before they even begin to think of asking the question, “Where is my order?” 

Gone are their doubts about their post-purchase experience. They can now freely go back to your website and purchase more. It’s a win-win situation for both you and your customer. Who doesn’t want that?

In this episode, Kunle and Andrew talk about the five core principles you need in your post-purchase experience to satisfy your customers. You will get to hear about WISMO and how to automate and deploy for more important and future questions from your customers. This is a great episode for business owners and D2C brands looking to give their customers an innovative experience after sales. 

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SPONSORS:
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Brightpearl

The 2X eCommerce Podcast Show is brought to you by Brightpearl, the number one Retail Operating System for e-commerce, multichannel retail brands and wholesalers who want to Grow Fearlessly.

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Klaviyo
 
This episode is brought to you by Klaviyo – a growth marketing platform that powers over 25,000 online businesses. Direct-to-Consumer brands like ColourPop, Huckberry, and Custom Ink rely on Klaviyo.
 
Klaviyo helps you own customer experience and grow high-value customer relationships right from a shopper’s first impression through to each subsequent purchase, Klaviyo understands every single customer interaction and empowers brands to create more personalized marketing moments.
 
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Gorgias
 
This episode is brought to you by Gorgias, the leading helpdesk for Shopify, Magento and BigCommerce merchants.

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Recharge

This episode is brought to you by Recharge, the leading subscriptions payment solution for Shopify merchants.

Recharge helps ecommerce merchants of all sizes launch and scale subscription offerings. Recharge powers the growth of over 15,000 subscription merchants and their communities—turning one-time transactions into long-term customer relationships.

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