S10: E3 Why should leaders care if they have a psychologically safe workplace?
Feb 12, 2024
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Joanna, Head of Academy and Expert Consultant at There Be Giants, discusses the importance of psychological safety in the workplace. She explains how it fosters open communication, innovation, and team effectiveness. The impact of low psychological safety is explored through examples such as the Volkswagen scandal and NASA's shuttle disaster. The relationship between psychological safety and emotional intelligence is also discussed, along with tips for leaders to create a psychologically safe workplace.
Psychological safety involves creating an environment where intellectual friction can coexist without social friction, promoting creativity and innovation.
Leaders should care about psychological safety because it fosters individual and organizational growth, empowering teams and achieving business goals.
Deep dives
Understanding Psychological Safety
Psychological safety is a condition where individuals feel included, safe to learn, contribute, and challenge the status quo without fear of humiliation or punishment. It goes beyond simply being nice to each other and involves creating an environment where intellectual friction can coexist without social friction. A team with psychological safety encourages challenging ideas and promotes creativity and innovation. Building psychological safety takes time, but it can be easily undermined if individuals are reminded of past experiences where they did not feel safe.
The Importance of Psychological Safety for Leaders
Leaders should care about psychological safety because it fosters individual and organizational growth. In a competitive job market, employees seek environments where they feel safe, respected, and able to contribute and challenge the status quo. Psychological safety allows leaders to empower their team, promote autonomy, and facilitate innovation. Organizations with high levels of psychological safety are more likely to have effective teams and achieve business goals. Leaders who foster psychological safety support personal and professional development, engaging employees and ensuring their voices are heard.
Implementing Psychological Safety in Teams
Implementing psychological safety involves recognizing existing team dynamics and behaviors. Leaders should assess if team members are comfortable speaking up or if certain individuals dominate conversations. It is crucial for leaders to reflect on their own authenticity and behavior to create a safe environment. Setting clear parameters around roles, responsibilities, and autonomy is important, as is encouraging a learning mindset and inviting challenge. By creating a supportive environment, leaders can cultivate psychological safety and encourage growth.
Misconceptions and Misuses of Psychological Safety
Misconceptions can occur when leaders do not fully understand psychological safety and attempt to create an inauthentic environment. Some leaders may mistakenly believe that psychological safety means everyone always agrees, which stifles intellectual growth. Others may use the term without genuinely supporting it. It is essential to be aware of the potential misuse of psychological safety, such as leaders who ask for feedback but do not act on it. Genuine psychological safety requires creating an atmosphere of trust, empathy, and support where individuals feel comfortable challenging ideas and expressing themselves.
Welcome to another episode of Giant Talk. In this episode Roger chats to chats to Joanna, Head of Academy and Expert Consultant at There Be Giants. This episode shines a spotlight on the important, yet often overlooked, topic of psychological safety in the workplace.
Jo brings a wealth of knowledge and experience from her work at There Be Giants and explores the essence of psychological safety - a climate where team members feel included, secured and free to express contrasting ideas. She argues that instilling psychological safety requires persistent effort and patience from both leaders and team members, with trust playing a crucial role.
Enjoy the episode!
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