The Patient Experience and Technology

Ryan White and Alex Nottingham JD MBA discussed how technology is changing the patient experience in the healthcare industry. White noted that patients prefer to receive appointment reminders via text, and that online scheduling is becoming more popular. He pointed out that patients want control and power in their hands when it comes to scheduling appointments, and that the most frequent time for people to use their computers and mobiles is between 9 p.m. and 11 p.m. White encouraged healthcare providers to consider providing online scheduling services to meet the needs of patients.

HIGHLIGHTS

[00:10] Conversation between Alex Nottingham JD MBA and Ryan White on Patient Experience and Technology

[02:04] Patient Engagement, Expectations, and Affordability Concerns in the Dental Industry

[03:26] Patient Expectations and Value in the Dental Industry During the Pandemic

[04:59] Patient Experience and Online Scheduling

[05:50] Utilizing Technology to Improve Patient Interactions

[07:00] Technological Insights for Optimizing Patient Experience in the Medical Industry

[09:34] Improving the Patient Experience Through Technology

[13:23] Technology and Human Interaction in the Workplace

[14:34] The Impact of Technology on Enhancing the Patient Experience

[15:39] Improving the Patient Experience

RESOURCES

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