Casey Carl is our Chief Omni Strategy & Operations Officer, and he’s had a long career in retail. As he puts it, omnichannel is the “term du jour” right now - but what exactly does it mean? It’s about delivering the best customer experience, no matter how they want to shop with us. Listen to this new episode of The Huddle with John Furner to hear how we’re removing friction for our associates, providing end-to-end service for our customers, and creating a unified strategy.
