The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis The Agent Use Cases Most Ready for Primetime
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Apr 18, 2025 
Nufar Gaspar, an AI strategist and consultant, shares insights on successful AI agent use cases currently transforming businesses. She discusses the evolution of customer support and sales agents from basic bots to sophisticated systems. The conversation highlights the importance of agent readiness before implementation and examines the benefits of adopting advanced coding and research tools. Nufar emphasizes starting with simpler use cases to build confidence and effectively utilizes AI's potential in various organizational roles.
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Early Stage of Agent Adoption
- Most organizations are in the early phases of AI agent adoption, with many just starting exploration or initiation.
- Many companies face foundational readiness challenges before deploying meaningful agents in production.
Agents Focus on Low-Risk Functions
- Organizations prioritize using agents in lower-risk functions like customer service and sales before core business processes.
- This cautious approach reflects hesitations about agent complexity and organizational readiness for core decision-making roles.
Mature Coding and Research Agents
- Coding and deep research agents are among the most mature and widely adopted agent use cases.
- These agent tools significantly enhance productivity and are increasingly integrated into workflows.