Super Data Science: ML & AI Podcast with Jon Krohn 892: We’re In The AI “Trough of Disillusionment” (and that’s Great!)
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May 30, 2025 Explore the struggles that Fortune 500 companies face in navigating the current challenges of AI implementation. Discover why executives are frustrated with existing tools and how they can rise from the 'trough of disillusionment' to the 'slope of enlightenment.' The conversation reveals the gap between consumer enthusiasm for AI and the complexities of corporate application, stressing the importance of perseverance and innovation to unlock AI's true potential.
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AI Adoption Challenges in Corporations
- Many Fortune 500 companies are hitting a wall with AI implementation, especially generative AI, leading to high project abandonment rates.
- Data silos, legacy systems, talent shortages, and risk management make AI adoption difficult for enterprises.
Klarna's AI Customer Service Experience
- Klarna replaced many customer service jobs with AI but had to rehire humans due to issues.
- This shows the complexity and limits of AI replacing human roles in customer service.
Consumer vs. Business AI Gap
- Consumer adoption of generative AI like ChatGPT is skyrocketing, demonstrating clear appeal.
- However, translating consumer enthusiasm to business transformation remains a major challenge.