Dive Club 🤿 Kyle Turman - Designing Claude and collaborating with AI
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Apr 25, 2025 In this conversation, Kyle Turman, the first full-time designer at Anthropic, reveals his journey designing Claude and shaping the company’s design culture. He shares insights on creating intuitive conversational UX flows and his unique approach to emotional design. Kyle discusses the balance between speed and depth in AI product development, the evolution of design tools, and how he leverages Claude in his creative process. He also explores the future of design and the challenges of integrating AI into collaborative workflows.
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Design-Build Deployment Anecdote
- Kyle Turman quickly learned to design and build a payment flow feature from start to deployment within a week at Anthropic.
- This direct involvement in code and design highlights the fast-paced, hands-on startup environment early in Claude's development.
Designing for Emotion and Trust
- Designing Claude involved subtle decisions to evoke safety and trust, such as warm beige backgrounds and serif fonts.
- These emotional design choices create a human connection and differentiate Claude aesthetically from other tools.
Why Chat UX Endures
- The chat UX persists because it offers universal access and natural iteration despite being critiqued.
- Iterative conversation enables refining AI responses over multiple turns, enhancing collaboration and usability.