163. 'Zero Carbon by 2030 - Leaving No Customer Behind' with Erik Krause, SMUD

Much of the impassioned and focused dialog in the utility space centers around new and expanding technologies, but diving into the human side of the power industry is just as, if not more, critical. To help us do so, the Energy Central Power Perspectives Podcast was joined by Erik Krause, Director of Customer Experience Delivery at SMUD, to focus on the Sacramento utility's groundbreaking Community Impact Plan. In this lively conversation, Erik discusses the work SMUD has done in reaching disadvantaged communities, addressing inequities, and building trust within the utility space. Listen in as he shares with podcast host Jason Price and producer Matt Chester how the community-owned electric utility is spearheading initiatives to achieve zero carbon emissions by 2030 while ensuring no customer is left behind. From developing collaborative Community Impact Plans to addressing gaps in service offerings, Erik provides valuable insights into navigating the complex intersection of utility goals, customer needs, and community engagement. Don't miss this enlightening conversation on empowering communities, bridging gaps, and charting a sustainable path forward in the energy transition. Key Links: Energy Central Post with Full Episode Transcript: https://energycentral.com/o/energy-central/episode-163-zero-carbon-2030-leaving-no-customer-behind-erik-krause-director Erik Krause's Energy Central Profile: https://energycentral.com/member/profile/erik-krause Did you know? The Energy Central Power Perspectives Podcast has been identified as one of the industry's 'Top Energy Podcasts': blog.feedspot.com/energy_podcasts/