Google Cloud Platform Podcast Botcopy with Dustin Dye and Alex Seegers
Dustin Dye and Alex Seegers of Botcopy are on the show today, chatting with hosts Mark Mirchandani and Priyanka Vergadia. Botcopy uses advanced AI technology along with excellent copy writing to create better chat bots. The software works directly on a company website and doesn't require a login, allowing chats to stay anonymous.
Our guests explain that their chat bots are treated like virtual employees, built and trained to function and speak appropriately for their specific job. Copy writing is an important part of this, as the conversational AI should continue to support the brand being represented and conversations should flow naturally. The bot personalities are developed through written copy and interactions with customers in instances like customer service, lead generation, and even some internal employee management needs.
Later, we talk about how Dialogflow and Botcopy work together, including how Botcopy adds important user context to the conversation to facilitate more accurate bot responses. We hear more about Dialogflow CX and how the modular builder makes designing and controlling bot conversations easier. CX has also made managing multiple bots on a single account easier and team collaboration more efficient. The visual builder available in CX offers a better chatbot design experience, especially when multiple teams are working on the same bot. We hear examples of great use-cases for Botcopy, like restaurant menus, clinical trials, and more.
Alex and Dustin give developers valuable advice about working with clients to build their bots. Test early and often to build a robust bot capable of handling many situations. It's important to have an analytics system in place to identify possible improvement areas as well.
Dustin DyeDustin Dye is co-founder and CEO of Botcopy. After developing branded character and dialogue content for the #1 business bots on Messenger and Slack, Dustin launched Botcopy in 2017. Before co-founding Botcopy, Dustin had co-founded Expert Dojo, one of Silicon Beach's largest startup incubator, serving, mentoring, and securing funding for some of the most exciting businesses coming out of LA. Dustin is a frequent keynote speaker at leading Chatbot conferences in the US and abroad.
Alexander SeegersAlexander Seegers is a co-founder and COO of Botcopy and heads up the product team. He holds a Business degree from Northeastern and UX certification from General Assembly. Alex has consulted tech leaders at Fortune 500 companies worldwide, spearheading their forays into conversational AI for multiple use cases at the enterprise level. In addition to big-picture leadership and vision, Alex is adept at numerous coding languages and complex systems architecture.
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- Take the first step toward SRE with Cloud Operations Sandbox blog
Priyanka is working on Dialogflow CX episodes for the Deconstructing Chatbots series.