HBS Managing the Future of Work HBS Skydeck: Can tech solve health care’s workforce crisis?
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Jan 21, 2026 Lissy Hu, a physician and entrepreneur with an MD/MBA, founded Careport Health and now leads Ascend Learning. In a compelling discussion, she highlights how AI can combat healthcare labor shortages and enhance workforce training. Lissy explains the innovative Clare AI, providing personalized tutoring for students. She also shares insights on navigating M&A strategies to expand training solutions, discusses the critical role of soft skills in leadership, and reflects on the thrill of building strong teams in a rapidly changing industry.
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Childhood Exposure Shaped Her Mission
- Young Lissy tagged along with her mother, a home health aide, and learned healthcare is about restoring dignity.
- That early exposure shaped her motivation to build tools that improve care and workforce support.
Tech Can Scale Healthcare Workforce Solutions
- U.S. healthcare faces overlapping workforce pressures from demographics, tech, and policy that will intensify demand.
- Lissy Hu sees technology, especially AI, as uniquely positioned to reskill and upskill that workforce at scale.
Learning Requires Workforce-Ready Soft Skills
- Many nursing and allied-health students enter programs without prior workplace experience, creating gaps in professional behavior.
- Schools increasingly must teach workplace skills like punctuality, communication, and professionalism alongside clinical topics.