Find My Catalyst Podcast Learning, Culture, Alignment and Process with Guest Cyndi Laurin - 143 - Chief Training Officer - AMP
Cyndi is the Chief Training Officer at AMP Business Systems, and the author of Catch! and Rudolph Factor. She also keynoted TLDC19. This discussion is a follow-up from the information shared during the keynote.
Process improvement, training, learning, systems, education, operations, are all topics we discuss during the conversation. I hope you enjoyed the discussion as much as I did.
Questions Addressed- Why do we fail at process?
- What are some things Cyndi likes to consider when beginning her process?
- Why is it important to be on the floor?
- What does the mapping out process look like for Cyndi?
- How do you distinguish between training and learning?
- Where does the scorecard come into play?
- What are some common mistakes organizations make with KPIs?
- Why do organizations struggle with alignment?
- How does Cyndi think about culture change within organizations?
- What if you could improve 1% each day?
Take small steps - tomorrow at work spend 4 min 48 seconds identifying something that you can do to improve your work within your organization. Share what you decided to work on via twitter, facebook or LinkedIn.
Show Links- Cyndi Laurin - LinkedIn
- Cyndi's email - cyndi@guidetogreatness.com
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Catalyst Sale
In every business, in every opportunity, there is someone who can help you navigate the internal challenges and close the deal. There is a Catalyst. We integrate process (Catalyst Sale Process), technology and people, with the purpose of accelerating revenue. Our thoughtful approach minimizes false starts that are common in emerging markets and high-growth environments. We continue to evolve our practice based on customer needs and emerging technology. We care about a thinking process that enables results versus a process that tells people what to do.