Capricia Penavic Marshall, former US chief of protocol in the Obama administration and author of Protocol: The Power of Diplomacy and How to Make it Work for You joins Laura on Women@Work to discuss the role of empathy and respect in serious strategy, and how we all can learn to bridge cultural divides in the pursuit of progress. Originally aired with Host Laura Zarrow on July 23, 2020 on SiriusXM's Business Radio Powered by The Wharton School, Channel 132.
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