The Customer Experience Podcast 128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Mar 23, 2021
35:38
Just because someone fills out a form doesn’t mean they’re ready to talk to a salesperson. Two problems stem from this fact: the problem of discerning which leads are ready and the problem of how to nurture the ones that aren’t.
Welcome to the explosion of martec.
In this episode, I interview Jon Miller is Chief Marketing and Product Officer at Demandbase and previously co-founder at Marketo and Engagio, about account-based experience (ABX):
Among the things we talked about were:
- The evangelistic sale
- The analogous relationship between CX and ABX, and B2C and B2B
- Who’s responsible for company culture (not just the CEO)
- MBAs are important for career switchers
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.
Welcome to the explosion of martec.
In this episode, I interview Jon Miller is Chief Marketing and Product Officer at Demandbase and previously co-founder at Marketo and Engagio, about account-based experience (ABX):
Among the things we talked about were:
- The evangelistic sale
- The analogous relationship between CX and ABX, and B2C and B2B
- Who’s responsible for company culture (not just the CEO)
- MBAs are important for career switchers
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.