Drive Employee Engagement By Building A Culture Of Caring with One Medical's CPO

LEADx and Gallup research on employee experience shows that “your manager cares” is now a top five driver of employee engagement.

One great example of “caring” in action is at One Medical, where “manager care” is a top-scoring item on their engagement survey year over year. To learn more, I had the chance to meet with CPO Christine Morehead. 

Here are three highlights from our conversation. 

1. Christine sees aspiring leader development as key to her success. 

“All too often, somebody raises their hand or they get tapped on the shoulder to lead people, and then they begin training once they’re already managers. We went upstream to proactively train our emerging leaders." 

2. Employees fittingly refer to company values as "strands of One Medical's DNA" 

The five strands are: 1) human-centered, 2) team-based, 3) intellectually curious, 4) exercises unbounded thinking, and 5) driven to excel. 

3. Her research-based approach to sustaining culture

Based on research that Christine collected at a previous company, she fosters culture by delivering a program at one of the most statistically critical moments in an employee’s tenure: the 90-day mark. 

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As I always say, Christine covered all of the above and much more in the full interview. 

I know I've had a few MUST LISTEN episodes recently, but once again, this one has to make that list. The 90-day trick and her approach to emerging leaders are what seal the deal. 

Enjoy! 

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