Becker’s Healthcare Podcast Vidhya Kannan, Chief Executive Officer, Encompass Health Rehabilitation Hospital of Northern Virginia
Jul 11, 2025
Vidhya Kannan, CEO of Encompass Health Rehabilitation Hospital of Northern Virginia and a seasoned physical therapist, shares her insights from over 15 years of experience. She discusses the impact of structured leadership rounding on patient satisfaction and how this strategy has boosted feedback scores. Vidhya also addresses workforce shortages, detailing innovative talent development programs. Additionally, she highlights the importance of inclusivity and data analytics in enhancing both clinical outcomes and operational efficiency within healthcare.
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Leadership Rounding Improves Experience
- Encompass Health started a leadership rounding initiative to gather patient feedback consistently.
- This effort improved their patient experience survey scores significantly by 10 points.
Combat Staffing Shortages with Development
- Develop and retain staff through structured career progression and education programs.
- Use clinical ladder programs, residencies, and certifications to empower and retain healthcare workers.
Balancing Patient and Staff Focus
- Leading well means balancing focus on patient outcomes with supporting staff development.
- Inclusively understanding staff needs builds trust and drives collective healthcare excellence.