Not long ago, telephone companies had a monopoly on all forms of voice communication. But, just as it has done to most aspects of daily life, the internet changed everything. Thanks to the internet, people could connect over IP from all corners of the world. And now that the technology has improved, the connections have become stronger and the systems have been built to support high-speed connection, the VoIP industry is becoming more important than ever for businesses.
Craig Walker is the Founder and CEO at Dialpad, a company he started after working for Google, where he led strategy, execution, launch and product direction for Google Voice.
On this episode of Future of Tech, Craig explains how VoIP is being used in every industry, and he discusses why the unified system of communication that Dialpad offers will lead to a more automated workforce. Plus, he details how artificial intelligence is now being implemented into all forms of communication, and why that will be a game-changer for how companies operate and train employees moving forward. Enjoy this episode.
Main Takeaways:
- Leveling the Playing Field: Voice over IP has given regular people and technologists a foot in the door in the voice communication industry. Previously, telephone companies had massive monopolies and control over how people around the world communicated, but thanks to the internet and the structures and connections built by the VoIP innovators, everyone has an equal opportunity to connect with voice.
- Bringing A.I. Into The Conversation: With new integrations, companies are able to use artificial intelligence to automatically transcribe VoIP conversations and then, with either a human or machine learning, a salesperson or customer service rep can get real-time help in answering customer questions or responding to needs based on the conversation.
- Integrating the Future: Unifying systems of communication will help to automate the workforce in a new way. When everything is truly connected rather than siloed, you can implement A.I. throughout your communication tools that will be able to gather accurate data, which can then be used to solve problems, train employees, and create better systems and workflows that are less dependant on humans tracking and recording things like phone calls and video conferences in manual logs.
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