If you want the best processes, results and people think about the BEST model. In this episode Lee explains what the BEST model is and how it can have a positive impact on your business. He also discusses the importance of creating a positive environment.
KEY TAKEAWAYS
- The environment that people work and the results that people get are driven by the leaders.
- B – Leadership behaviour. What are the things that you can do to influence leadership behaviour? Leaders have a direct impact and influence on how engaged their employees are.
- E – Employee engagement. This drives customer satisfaction.
- S – Customer satisfaction. If customers are happy then your business targets will naturally follow.
- T – Business targets and results. Putting in solutions to move the dial of a particular problem that they’re seeing.
- Start by looking in the mirror and seeing what you can change to ensure you’re creating the best environment that allows people to speak up and drive improvements.
BEST MOMENTS
‘Leadership behaviour drives employee engagement.’
‘Help foster and nurture improvement’
‘It’s not about process, It’s about people’
‘If you can change, you can help other people change’
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on: 07813342194
Website: Lee@leehoughton.com
LinkedIn: www.linkedin.com/in/lhoughton/
Facebook: www.facebook.com/THEBusinessProblemSolver/
Twitter: https://twitter.com/BusiProbsSolved
Instagram: www.instagram.com/the_business_problem_solver/?hl=en
YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw