CX Today Where Should My Contact Center Invest In AI? This Test Will Tell You
Oct 28, 2025
Wajih Kazmi, Senior Product Marketing Manager at RingCentral, shares insights on the company's AI Maturity Assessment designed for contact centers. He explains how this free, 10-minute tool helps businesses evaluate their readiness for AI integration. Kazmi breaks down the five key dimensions of the assessment: interaction channels, data utilization, agent capabilities, resolution effectiveness, and strategic innovation. Participants receive a personalized dashboard, tailored recommendations, and an eBook filled with research insights.
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Five-Stage AI Maturity Frame
- The assessment maps organizations onto a five-stage AI maturity model from manual to proactive AI.
- This framing helps companies stop guessing and identify a clear path forward.
Five Dimensions Produce Nuanced View
- The tool evaluates five distinct dimensions to give a nuanced view of maturity.
- Those dimensions reveal strengths and weaknesses across channels, data, agents, resolution, and strategy.
Use Results To Build A Business Case
- Complete the assessment to get an e-book, personalized dashboard, and tailored next steps.
- Use the data-backed recommendations to justify and prioritize your next AI investments.