Customer Confidential: Untold Stories of Earned Growth

Ep. 8: What is your customers' predominant personality?

Apr 18, 2014

50:54

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Episode notes

Mattersight CEO Kelly Conway talks with Rob Markey about algorithms that analyze customer calls in near-real time (5:52), implementing them in call centers (17:18), client success stories (34:17) and matching employees to your customers' predominant personality (38:48).

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